Shinetech OTC Features/Advantages

The basic principles of the Shinetech OTC (Offshore Testing Center) cooperation model are “Communication, Openness and Collaboration”. By the way of communication channels like E-mail, Instant Messengers (MSN, Skype and Gtalk, etc), telephone, IP-telephone, NetMeeting and software for collaborative work (such as online project management tools (PMS), bug trackers, etc), the Shinetech team collaborates with customers without any barriers to ensuring smooth project implementation.

• Free Trail--For OTC cooperation model clients, Shinetech offers a 40-hour free trial which enables the clients to experience and value our testing capabilities, level of communication, project management skills and compliance to obligations etc without any risk.
• Comprehensive Communication--Understanding the customer's requirements is essential for a successful outsourcing project. Therefore close and open communication is required at each stage of the project implementation - both between the Shinetech team and the customer and internally among the OTC team members.
• External Communication--We build OTC as an extension of our client's organization. The dedicated Project Manager of the Shinetech OTC team will communicate with the client's outsourcing manager every day. We submit daily status reports containing the results of performed work as well as the next day's plan. We are also available for prompt discussion and problem resolution via phone or Instant Messenger chat. And not afraid to ask questions to clarify our understanding of your requirements.
• Internal Communication--The Shinetech OTC holds daily internal meetings at the start of the work day. The testers are briefed on the daily work requirements. Short impromptu discussions are initiated at any time of the day and the project manager of course monitors daily work.
• Transparent Project Progress--Via clear and constant communication with the customer including the daily status reporting, real-time discussions and Shinetech's internally developed online project management tool PMS, Shinetech maintains a fully transparent project progress to the customer, empowering the customer to maintain control of the project and keep abreast of all related details including project progress, open and complete tasks for each team member, project risks and status control.  
• Customer's Comprehensive Control--With the OTC cooperation model, the customer has comprehensive control of the project implementation at any stage. Via the daily work report, Project Management Tool, bug tracking system, the client-side manager can coordinate all activities, track requirement changes, help to quickly resolve issues, and control the progress of work. As a result, the customer controls project dynamics and fine tunes the testing process in real-time.  
• Productivity--Shinetech guarantees a zero turnover rate over the life of an OTC contract. The stable resources continuously accumulate experience related to the client's specific technologies, industry, and business requirements, therefore continuously improving the efficiency and quality of work.
• Adaptable testing teams--Shinetech OTC teams can be resized based on your project demands without any surcharges. To add a team member, simply provide your account manager with advanced notification and our project managers will work with the HR department to find new staff, either from the internal pool or from the talented Beijing IT community. To remove a team member, simply notify the account manager with forward notice.
• Cost Saving--OTC provides you with significant cost savings on infrastructure and human resources costs, as well as the time and cost savings provided by your stable teams with their continuously improving efficiency and skill sets. If the contract is longer than 6 months, there will be a discount of 2% for monthly rates retroactively; and if longer than 12 months, the discount will be 5% retroactively.
• Strict adherence to the customer's privacy and security--Shinetech strictly adheres to our intellectual property (IP) protection program. Our or your Non-Disclosure Agreement (NDA) can be signed to protect non-public customer information used during project implementation. For OTC cooperation model clients, based on their specific needs, special IP protection measures such as special staff training, meetings with testers and managers, isolated networks, work on dedicated servers on the customer's site (bug-tracker, application servers) can be taken to mitigate/eliminate the risks.

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OTC--How we do it