SLA signature A Service Level Agreement (SLA) is a negotiated agreement designed to create a common understanding about services, priorities and responsibilities. The tailored Service Level Agreement will penetrate into every phase of maintenance, and finally achieve customer satisfaction.
Maintenance planning and scheduling Planning and scheduling is a disciplined approach for utilizing your existing maintenance materials to prevent sudden and unexpected failures and minimize the overall costs, which could be done by Shinetech through assessing the system, prioritizing work, suggesting sulutions, scheduling the work to be done, etc.
Efficient knowledge transition If your system was developed by a third party, we can learn the system with or without the help and advice of the original developers. We understand the business process, the size, and complexity of the system by studying the project information the clients provided through multiple communication ways based on our extensive experience over 5 years.
Document management In the process of maintenance/ support, a series of document will be coming into being, which include demand analysis document, design document, development and maintenance plan document, testing report, etc. We can provide these documents to you at every submitting or at the end of the project which depends on your demand.
Bug fixing Shinetech insures the adequate coverage of bug fixing via Visual studio team system (VSTS) --- a advanced management tool of work flow, which can track and manage the whole process from bug detection to bug sweep.
Functional enhancement With the business growth, changes to existing system are absolutely necessary to accelerate your business development. Shinetech will help you realize your business goal through effective analysis to the existing system and your demand.
Dedicated server hosting Running a dedicated server is all about control, resources, flexibility, which can make your business application upgrade as your requirements grow. You can apply mail service, database service, web service, etc on this dedicated server. Shinetech's dedicated server hosting service will provide you an outstanding infrastructure, a steady network bandwidth, 24/7 support, solid security, and continuous maintenance, etc. In balance, we can offer a highly professional business hosting solution.
Re-engineering Passing through our evaluation for the system, if we deem it is necessary to move the legacy system to another platform, we will bring forward the advice of re-engineering.
However, the platform is not always the latest platform, We think the latest one is not always the right one even as our philosophy that is people is NOT the most valuable resource and the RIGHT people is company's most valuable resource. So we will suggest the most suitable one, which will reduce your cost. Of course, the final decision will be up to you.
