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Shinetech refunded $28,610 to an American client last week.(March 22, 2010)
An American client whose business focuses on cards sales, was not satisfied with the service provided last month and claimed for a refund. Shinetech, in accordance with its guarantee policy, paid back the corresponding monies for that purchase order which totalled USD $28,610.
- Cost of the latest iteration (2 weeks at most) or the latest purchase order will be waived if the client is not satisfied with deliverables and claims a refund within 1 week.
In Shinetech, refunds have been offered on several occasions for the provision of unsatisfactory services. In addition to customer driven claims, Shinetech team leaders or account managers can also apply for refunds or free work for clients if he/she experiences problems during the working processes such as poor service level agreement performance, no reports / communications / contact with client for days etc.
To learn more about Shinetech guarantees.
