How we keep long term cooperation with clients

First of all, we understand the vital importance of intellectual property to our customers' business development and operate an advanced IP protection program. There is no IP related complaints in the company's entire 9 years' history.

Culture difference is a great gap that hinders the teamwork of both sides; years of continuous practices give us capabilities of fast integration into client's development rhythm.

• Developers trained to work with the certain client --- for each team built for client, there has a special lead developer who knows both the shinetech team and the client responsible to train new members until they could establish a smooth process working with the client and know how to be of help to solve client's problems.
• Suitable development process --- in brief, we work by small iterations for most of clients, delivering workable modules regularly. It has been proven to be the best way for clients to evaluate the project quality and team efficiency.
• Proper project management tool enhances communication, allows the clients learn tasks' progress in real time and join in each developer's working activities.

Rapid solution to problem --- strong support from our company's executives has been a common and effective aid to problems' solving.

Adhere to Service Level Agreement --- Shinetech SLA specifies tasks estimation accuracy, code compliance, email response time, and everyday working standards etc, all the items are strictly conformed by our developers.

Open & honest attitude --- We communicate with our clients in a straightforward, honest, and open manner. We never hide the truth because it does not help to keep the client in the long run.

Case studies

How does Shinetech's six-member team collaborate with a US ISV for 2 years?

The client is a consulting company which has been delivering professional IT solutions for certain vertical markets for over 9 years. To speed up one of its product development and reduce the cost as well, the client looked to Shinetech for collaborative development of the whole product.

The main challenges Shinetech team encountered are:

• Quick response to the changing requirement;
• Fit into the onsite team's development rhythm which is under a unique agile method;
• Excellent communication and collaboration between the two teams in different time zones and different countries;

How does Shinetech keep sustainable development velocity in a 2-year offshore cooperation?

The client is a Swiss venture capital company with its own IT solution department; Shinetech is required to migrate an intranet application from Asp to .NET and to merge a set of controls into the new system to improve user experience.

The main challenges Shinetech team encountered are:

• How to keep sustainable passion of the development team?
• How to ensure communication effectiveness?
• How to occupy less time and energy of the client?