How we keep long term cooperation with clients
First of all, we understand the vital importance of intellectual property to our customers' business development and operate an advanced IP protection program. There have been no IP related complaints in the company's entire 9 years' history.
Culture difference is a great gap that may hinder the teamwork of both sides; years of continuous practice has given us the capability to rapidly integrate into our clients' development rhythm.
- Developers are trained to work with the certain client --- for each team built for the client, there is a lead developer, who knows both the Shinetech team and the client responsible, whose job is to train new team members until they can establish a smooth process working with the client and know how to be of help to solving the clients' problems.
- Suitable development process --- in brief, we work by small iterations for most of our clients, delivering workable modules regularly. This has been proven to be the best way for clients to evaluate the project quality and team efficiency.
- Proper project management tools enhance communication, allowing the clients to be able to montior how the task progresses in real time and join in with each developer's working activities.
Rapid solution to problem --- strong support from our company's executives has been a common and effective aid to problems' solving.
Adhere to Service Level Agreement --- Shinetech SLA specifies tasks estimation accuracy, code compliance, email response time, and everyday working standards etc, all the items are strictly conformed by our developers.
Open & honest attitude --- We communicate with our clients in a straightforward, honest, and open manner. We never hide the truth because it does not help to keep the client in the long run.
Case studies
How does Shinetech's six-member team collaborate with a US ISV for 2 years?
The client is a consulting company which has been delivering professional IT solutions for certain vertical markets for over 9 years. To speed up one of its product development and reduce the cost as well, the client looked to Shinetech for collaborative development of the whole product.
The main challenges Shinetech team encountered are:
- Quick response to the changing requirement;
- Fit into the onsite team's development rhythm which is under a unique agile method;
- Excellent communication and collaboration between the two teams in different time zones and different countries;
How does Shinetech keep sustainable development velocity in a 2-year offshore cooperation?
The client is a Swiss venture capital company with its own IT solution department; Shinetech is required to migrate an intranet application from Asp to .NET and to merge a set of controls into the new system to improve user experience.
The main challenges Shinetech team encountered are:
- How to keep sustainable passion of the development team?
- How to ensure communication effectiveness?
- How to occupy less time and energy of the client?