IT Support
Many CTO/CIOs' of international corporations with branches in China face similar problems, such as:
- Branch managers complain of poor IT support;
- IT engineers complain about inefficient problem solving due to poor communication with non-IT professionals in Chinese branch offices;
- The high cost of sending engineers to China to handle emergencies;
- A limited IT services budget;
Shinetech, a leading professional IT support service provider, can solve all of these problems with its portfolio of IT support solutions, from security, through networking, to the desktop. Our services will improve the effectiveness of your China branch office IT infrastructure and the business processes it supports!
The Services We Offer
Besides offering you one stop service for your China-based branch office - from project consulting, project implementation, to infrastructure maintenance - we also provide custom services according to your unique requirements such as:
- Procurement service
- IDC-environment server hosting
- IT environment setup
- Server monitoring – system status monitoring, application monitoring, database monitoring, network monitoring, disk monitoring
- 24*7*365 HelpDesk service
- Remote support – including remote assistance, remote database maintenance, remote application management and remote monitoring, etc.
Our Advantages
Proven Expertise
As Microsoft Gold Certified Partner, we are competent in the following solutions:
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Advanced Infrastructure Solutions |
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Networking Infrastructure Solutions |
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Data Management Solutions |
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Business Process and Integration |
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Custom Development Solutions |
In addition, most of our IT engineers have obtained MCSE, CCNA, or MCP
certificates.Cost Effectiveness
A Shinetech outsourced IT support partnership provides not only the expected HR cost advantages, but the maximized cost savings as we are a Dell's major client and have close cooperative relationship with HP's diamond level partners. Shinetech will pass these hardware cost savings directly to you.
Geographical Advantage
The head office of Shinetech Software Inc. is located in Beijing. As China's capital and central economic and cultural hub, Beijing possesses incomparable superiority in many aspects, especially in network bandwidth resource. China has 10 leading network operators, nine of which are directly connected with Beijing. Beijing's overall bandwidth has reached 12.5 GB and ranks No.1 in network bandwidth resources within China, ahead of Guangzhou (8GB) and Shanghai (6GB).
Convenient Communication
Your cooperation with a native Chinese speaking software outsourcing company should not be a concern. The majority of Shinetech staff have a good command of both spoken and written English. In cases that communication proves difficult, our language experts are always available to provide on the spot translations．
Here Are Part of the Successful Cases We've Done
Thank you for evaluating us to be your IT support partner. We look forward
to a long-lasting and mutually beneficial partnership with you! Please fill the form
below, or email us at sales@shinetechchina.com for any questions and comments.
we will contact you ASAP.
Other services we provide in addition to IT support service include but NOT limited to :
>> Game Development
>> Shinetech’s Chinese Localization Center
>> E-commerce
