IT Support
Many CTO/CIOs' of international corporations with branches in China face similar problems, such as:
- Branch managers identify areas of inadequate IT support;
- IT engineers complain inefficiencies problem solving due to poor communication with non-IT professionals in Chinese branch offices;
- The high cost of sending engineers to China to handle emergencies;
- A limited IT services budget;
Shinetech, a leading professional IT support service provider, can solve all of these problems with its portfolio of IT support solutions, from security, through networking, to the desktop. Our services will improve the effectiveness of your China branch office IT infrastructure and the business processes it supports!
The Services We Offer
Besides offering you one stop service for your China-based branch office - from project consulting, project implementation, to infrastructure maintenance - we also provide custom services according to your unique requirements such as:
- Procurement service
- IDC-environment server hosting
- IT environment setup
- Server monitoring – system status monitoring, application monitoring, database monitoring, network monitoring, disk monitoring
- 24*7*365 HelpDesk service
- Remote support – including remote assistance, remote database maintenance, remote application management and remote monitoring.
Our Advantages
- Proven Expertise
As Microsoft Gold Certified Partner, we are competent in the following solutions:
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Advanced Infrastructure Solutions |
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Networking Infrastructure Solutions |
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Data Management Solutions |
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Business Process and Integration |
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Custom Development Solutions |
In addition, most of our IT engineers have obtained MCSE, CCNA, or MCP
certificates.
- Cost Effectiveness
A Shinetech outsourced IT support partnership provides not only the expected HR cost advantages, but the maximized cost savings as we are a Dell's major client and have close cooperative relationship with HP's diamond level partners. Shinetech will pass these hardware cost savings directly to you.
- Geographical Advantage
The head office of Shinetech Software Inc. is located in Beijing. As China's capital and central economic and cultural hub, Beijing has excellent infrastructure resources, especially in network bandwidth resource. China has 10 leading network operators, nine of which are directly connected with Beijing. Beijing's overall bandwidth has reached 12.5 GB and ranks No.1 in network bandwidth resources within China, ahead of Guangzhou (8GB) and Shanghai (6GB).
- Convenient Communication
The majority of Shinetech staff have a good command of both spoken and written English. In cases where communication proves an issue, our language experts are always available to provide on the spot translations．
Related Case Studies
IT Infrastructure Maintenance Solution for a European Client
Keywords: Solution Consultant, IT Procurement, Server hosting, Desktop support
Branch Office IT Solution for an International Corp.
Keywords: Branch office solution, Remote monitoring, Remote Support, HelpDesk, VPN, ISA
Remote Application Management for a European Company
Keywords: Remote server configuration, PLESK, DNS, Site migration
