Resource Library

Fourworkx: A Web-based Forcasting Solution for Sizeable Contact Centers
Abstract:
Fourworkx set out to create a web-based forecasting solution that utilizes "big data" to optimize the workload forecast (e.g. inbound call, e-mail, etc.) by applying advanced statistical methods specifically for customer service organizations, but the company needed an experienced partner to assist with the development. Shinetech's expertise in software development and Agile development methodology helped bring Fourworkx's design from the drawing table to the cloud.

Publication Date: Sep 1, 2014
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Secure Medical: Seamless ODC collaboration with U.S.-based healthcare systems provider
Abstract:
What started out as a small .NET application development project turned into a four year collaboration, during which Shinetech provided an Offshore Development Center (ODC) and .NET application expertise for an industry-leading healthcare systems provider.

Publication Date: May 10, 2013
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1eEurope: Agile Team Collaboration Results in Resource Management Optimization
Abstract:
As a leading provider of sophisticated and versatile SharePoint and Microsoft solutions, Swiss-based 1eEurope needed an agile and reliable offshore outsourcing partner to meet the requirements of a complex, global IT development project. Flexibility, accuracy and speed were critical to success of the project. Together with 1eEurope, Shinetech built a 10-person team of experts to develop a .Net 2008 technology with strong logic ability in processing large SQL Server databases.

Publication Date: Dec 19, 2012
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Detroit Diesel: Powering Through a Successful System Migration
Abstract:
With more than 5 million engines built since 1938, Detroit Diesel has a solid reputation as a leading manufacturer of heavy-duty powerplants. Completing a trouble-free system migration from C++ to C# was critical to their success and maintaining their customers' trust. Using an ODC service delivery model, Shinetech development team successfully migrate the system in the first year, and engaged in individualized testing to guarantee the quality of deliveries for Detroit Diesel.

Publication Date: Oct. 12, 2012
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ICIS Panel: Innovation in China: Industry and Business Capabilities
Abstract:
China is investing heavily in leading-edge and innovative information technologies to support its continuing economic growth. At the same time, Chinese businesses increasingly need to innovate with IT to create competitive difference and expand internationally. However, to what extent has China developed the capabilities to develop IT innovations and adopt them successfully? This 2011 ICIS panel session built a rich picture of maturity, skills, and management processes concerning IT adoption and innovation, bringing together diverse perspectives from research and practice. By drawing on experience from Europe and the U.S., as well as China itself, it also reflected on distinct aspects of the Chinese business environment and the impact of these on IT.

Publication Date: June 1, 2012
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Gartner: Cool Vendors in China, 2012
Abstract:
The inconsistency of enterprise IT maturity in mainland China, combined with the region's economic growth, presents unique opportunities not just for provider sales but also for enterprise adoption of IT solutions that enable strategic business advantage.

Publication Date: May 1, 2012
Zillion Business Review: High Quality Delivery Boosts Customer Growth Figures, 2011
Abstract:
Zillion Business Review is a bi-monthly, English-language print publication that features in-depth reports on trends, strategy and technological developments in the global business community. They chose Shinetech as a leading global IT outsourcing services provider to give a coverage of today's software outsourcing panorama.

Publication Date: Nov. 2, 2011
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