Existing applications require ongoing attention, and it is usually necessary to make small updates and enhancements to the features. The questions each organization has to consider at some point are:

  • Are the necessary technical maintenance and support skills readily available?
  • Are we able to address requests from users efficiently and quickly?
  • Do the business systems need additional functionality to target new markets?
  • Can the in-house development team manage the support and maintenance workload alongside their new projects?
  • Can we do all this in a cost-efficient manner?

Shinetech can help maintain your business-critical software applications and ensure that enhancements are planned and deployed per the required release schedule. We currently work with several large companies as an extension of their in-house teams, and also perform maintenance services for various software applications that we have developed for our clients.

We can provide

  • Dedicated teams with the ability to ramp up and down quickly

  • Professional knowledge transfer

  • Application maintenance: incident resolution and bug fixes

  • Application enhancement: feature removals, enhancements, and additions

  • Reliable processes for requests and service management

Our professional, experienced maintenance and enhancement teams are highly cost-effective and adaptive. We can guarantee service quality by using service level metrics, and you can motivate your team by liberating them from mundane maintenance/enhancement work and focusing them on new strategic initiatives, maximizing their value to your company.